JEWEL CAFE

I live in Johor and chanced upon JEWEL CAFÉ which specializes in acquisition of gold when I came to KL to visit my friend recently. I was greeted warmly by their staff who was handing out JEWEL CAFÉ tissue by the shop front. She introduced various methods of acquisitions, and through chatting found out that since I live further away, she recommended the use of “Home-Based Acquisition”, which saves me the hassle of travelling. After doing some research through the internet, I found out that “Home-Based Acquisition” is convenient and easy to use. All I need to do is fill up a form and pass my items to the courier, and within 3 working days I received a reply from a professional appraiser regarding the value of my item! Old and unwanted stuff that I thought they could only be thrown away can be traded for a fair price at JEWEL CAFÉ, and it’s really easy too!

I sold my LV classic patterned wallet to JEWEL CAFÉ. I’ve been using it for several years, and didn’t know what to do with it after changing to my new wallet recently. One day while I was buying groceries from the market nearby, I met a JEWEL CAFÉ staff who was handing out tissue and introducing JEWEL CAFÉ’s acquisitions. Since their appraisal services were free I decided to bring my old wallet down to check how much I can sell it for. Honestly, I have always felt that courage is required to step into an acquisition shop, but the friendly staff made me feel very at ease. I also thought initially that the appraised value would be very low, but I was surprised when the appraised value was in fact a lot higher than what I expected! JEWEL CAFÉ’s staff is very professional and friendly, guiding me through the step-by-step procedures of acquisition. The overall experience was smooth and comfortable, which made me feel that I was just relaxing at a Café! The next time I have other branded goods for sale, I’ll definitely bring it to JEWEL CAFÉ again.

After my father passed away recently, I received from his inheritance a Rolex watch. It was the first watch my father had gotten when he was young, after ages of tough work when he came to Kuala Lumpur initially. Due to the high cost of maintenance, it hasn’t been kept in good condition throughout the decades of wear and tear. Even the original box and proof of purchase, warranty card has long been lost. Recently I heard from a friend that JEWEL also acquires Rolex watches, and the price is not bad, so I decided to bring it here for an appraisal.
I was served by a young lady who seemed to be in her early 20s, I thought to myself, “Can such a young girl provide accurate appraisal?” I took out my father’s watch for her to appraise despite feeling unsure. Unexpectedly, even though she’s young, her professionalism won’t lose to any other masters of watches. She was also very kind and sincere, explaining the procedures of acquisition to me step-by-step. Free appraisal services aside, I also got to know a lot more about Rolex, which made me feel ashamed that I had doubted her capability because of her young age. I later learned that JEWEL CAFÉ is Japan's largest chain of acquisition shops, no wonder they can provide such high-quality services. Not only they are professional, they also take note of every detail in all aspects, as one can expect from a Japanese service culture.
Even my worn-out Rolex watch which has been turned down by many acquisition shops, after a detailed check for appraisal by this young lady, was able to achieve a pretty decent value. The amount I got in return for this watch was way more than what I thought I could get, and through this experience, I understand why my friends had recommended me to JEWEL CAFÉ.